Frequently Asked Questions
Everything you need to know about our specialty coffee, ordering, and delivery.
How long does it take for my coffee to be roasted and shipped?
We roast our coffee daily to ensure maximum freshness. Orders are typically processed and shipped within 24-48 hours of being placed, excluding weekends and public holidays.
Can I set up a coffee subscription?
Yes, we offer flexible subscription plans. You can choose your favorite blend or single-origin roast, select your preferred delivery frequency, and save 15% on every order. Subscriptions can be paused or cancelled at any time.
What is your return policy on coffee beans?
As coffee is a perishable food product, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied with the quality, please contact our support team within 7 days of delivery.
Do you offer international shipping?
Currently, we ship to most major international destinations. Shipping rates and delivery times are calculated at checkout based on the weight of your order and the destination country.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay.
How should I store my coffee beans to keep them fresh?
To maintain flavor, we recommend storing your beans in a cool, dark place in an airtight container. Our coffee bags feature a resealable zip and a one-way valve designed to keep oxygen out and freshness in.